ANDY VAIR #301 10040 153rd Street ~ Edmonton, Alberta ~ T5P 2B2 (780) 486-9063 ~ axabitte@telus.net ~ www.axabitte.com Objective To continue an exhilarating, challenging and intellectually rewarding career by applying my acquired skills and knowledge of Computer Programming, Web Development, and Technical Support to an interesting and stimulating position in an exciting and progressive company, preferably but not necessarily in the Programming Department thereof. Qualifications Programming: A solid foundation in Visual Basic, Classic ASP, VBScript, HTML, CSS, Microsoft Access, SQL Server, UML, Object-Oriented Programming, Macromedia Fireworks, Dreamweaver and Visual Studio; a strong familiarity with Visual Basic .NET 2008, C# and ASP.NET. Technical Support: Operating Systems, Software, Networking, Spyware & Viruses, Sales, Customer Experience. Additional: 20+ years of experience with teamwork, communication, organizational skills, clarity, and competence under pressure. Employment History Dell Canada July 2007 – April 2008 Edmonton, Alberta (780) 421-8423 Relevant Skills: Dell On Call Software Support for XP & Vista OS, MS Office 2007, Wireless & Wired Networking, Spyware & Virus Removal, Sales and Order Processing. Details: Phone support for software related troubleshooting issues, typically using DellConnect (a remote access tool providing direct control of client computers). Manual removal of viruses/spyware using tools such as: Microsoft SysInternals (AutoRuns & Process Explorer), GMER, Unlocker, and CACLS. Networking and internet connectivity issues resolved step by step using fully tested methodologies. Tutorials provided for all Microsoft Office & Adobe products, select multimedia applications, and certain other productivity software regarding basic software usage. Operating System installations, re-installations or repair which would include all driver updates. Any software installation of any kind (restricted to OS compatibility). Dell On Call is a premier service which requires an existing user account, or a newly purchased plan processed with a major credit card or a pre-approved monthly payment arrangement. Dell On Call agents provide troubleshooting as well as order processing. Additional: Worked on a side project involving Sales Techniques to be tested and verified for effectiveness. My contribution included a flowchart detailing the techniques proven to be successful. Franco's Family Dining May 1995 - April 2007 Edmonton, Alberta (780) 444-2424 Relevant Skills: Organized, prioritized, categorized and normalized vast amounts of data related to the preparation and consumption of various delicious food products. Details: Primary duties included cooking and closing the kitchen. During the final 5 years, I was responsible for creating duty charts and task lists for each shift. I was appointed night time kitchen supervisor at that time as well. Professional Experience Franco’s Online April 2007 – June 2007 Designed, developed and registered for the specific purpose of integrating information for all three company locations. http://www.francos.ca/ Technologies utilized but not limited to include: Classic ASP, Microsoft Access, VBScript, and CSS. Literary Website December 2007 – January 2008 Designed, developed and registered for an author to publish literature for overseas connections. http://www.dilsora.com/ Technologies utilized but not limited to include: Classic ASP, Microsoft Access, VBScript, and CSS. Functionality includes administrator access to add, modify, or delete any items contained in the database: Poems, Short Poems, Short Stories, News Articles, English Translations or Visitor Comments. Side Projects Online Movie Database A test project developed to integrate previous & current knowledge of design & development with a functional online shopping cart simulating a fully functional eCommerce experience. http://www.axabitte.com/Movies/ Technologies utilized but not limited to include: Classic ASP, Microsoft Access, VBScript, and CSS. Multimedia An integration of two separate desktop applications: one for music (CDs and Music Videos) and one for movies. http://www.axabitte.com/multimedia.html This project was designed with Visual Studio as an Integrated Development Environment using Visual Basic 6.0, a Microsoft Access database with eight completely normalized relational tables, and Object Oriented programming techniques. Education CDI College North Campus September 2004 - October 2005 Edmonton, Alberta (780) 478-7900 Successfully completed the Programmer/Analyst Internet Solutions Developer diploma program with an 86% overall average and an excellent attendance record. References Available upon request.